Question 1

What is cPanel Hosting?

Accepted Answer

cPanel Hosting is a web hosting service that comes equipped with the cPanel control panel. It is one of the world's most popular hosting management systems, renowned for its intuitive graphical interface that allows users to easily manage websites, files, email, and databases without needing command-line knowledge.
		Key features you can manage via cPanel:
		
			File Management: Upload, download, edit, and organize your website's files.
			Database Management: Intuitively create and manage MySQL databases.
			Domain Management: Add, remove, and manage subdomains and addon domains.
			Email Accounts: Create and manage professional email accounts with your own domain name.
		
		Why Choose cPanel Hosting in Vietnam from VietHosting?
		At VietHosting, our cPanel Hosting service in Vietnam is fully optimized for performance and security. We build our service on the most advanced technology stack, including: CloudLinux OS, Imunify360 security, Enterprise SSD RAID-10 storage, and LiteSpeed Web Server, ensuring your website runs with outstanding stability and superior access speed.
		We are also transparent about the minimum resource parameters provided for each plan:
		
			RAM: 2 GB
			CPU Core: 2 Cores
			Disk I/O: 100 MB/s
			IOPS: 4096
			Entry Processes: 75
			Number of Processes: 150
		
		*These are the minimum parameters. Higher-tier hosting plans come with more CPU and RAM resources, as detailed in our service pricing.

Question 2

What is DirectAdmin Hosting?

Accepted Answer

DirectAdmin Hosting is a web hosting service that utilizes the DirectAdmin control panel. This control panel is known for its simple interface, fast performance, low resource consumption, and is considered an effective alternative to cPanel.
		Key advantages of DirectAdmin:
		
			Minimalist Interface: Focuses on core features, allowing users to operate quickly and without clutter.
			High Performance: Consumes fewer system resources (RAM, CPU) compared to other control panels.
			Stability: Highly regarded by the community for its stability and infrequent operational errors.
			Cost-Effective: Licensing costs are typically lower than cPanel, which helps reduce the price of hosting services.
		
		Why Choose DirectAdmin Hosting at VietHosting?
		At VietHosting, DirectAdmin Hosting is equipped with Enterprise SSD RAID-10 drives, LiteSpeed Web Server for superior speed, CloudLinux OS for enhanced stability, and Imunify360 security, providing a powerful hosting solution at an optimal cost.
		We are also transparent about the resource parameters provided for each package:
		
			RAM: 2 GB
			CPU Core: 2 Cores
			Disk I/O: 100 MB/s
			IOPS: 4096
			Entry Processes: 75
			Number of Processes: 150
		
		*These are the minimum parameters. Higher-tier hosting plans come with more CPU and RAM resources, as detailed in our service plans.

Question 3

What is KVM VPS?

Accepted Answer

A KVM VPS is a Virtual Private Server created using KVM (Kernel-based Virtual Machine) virtualization technology. It is a true hardware-level virtualization solution that allows each VPS to operate as a completely independent physical server with its own dedicated RAM and CPU resources that are not shared.
		Key Advantages of KVM VPS Technology:
		
			100% Dedicated Resources: Performance is not affected by other VPSs on the same physical server.
			Full Kernel Customization: Provides maximum flexibility by allowing deep modifications to the operating system kernel.
			Broad OS Compatibility: Supports Linux, Windows, and custom operating systems via ISO file installation.
			Superior Security: The completely isolated environment enhances security and effectively prevents local attacks.
		
		Experience High-Performance KVM VPS in Vietnam at VietHosting
		VietHosting offers high-quality KVM VPS services in Vietnam, located in an international-standard Data Center, making it an ideal choice for projects that demand stability and dedicated resources. Our platform is built on Intel Xeon Platinum CPUs and Enterprise SSD RAID-10 storage, ensuring superior processing performance. We also support the allocation of multiple clean IPv4 addresses for SEO, marketing, or multi-project needs.
		You can see the actual network performance of our basic KVM VPS plan in the image below:

Question 4

What is Large VPS?

Accepted Answer

Large VPS (or High-Resource VPS) is a line of Virtual Private Server (VPS) products designed with exceptionally large resource configurations (CPU, RAM, disk space), comparable to a mid-range physical server. It is the ideal solution for websites and applications with high traffic or heavy processing demands that require power close to a dedicated server but at a more optimized cost.
		When should you choose a Large VPS?
		
			When standard KVM VPS packages no longer meet your resource needs.
			When you require high performance for large systems like E-commerce, ERP, CRM, or game applications.
			When you want the power of a dedicated server but with the more affordable price and flexible management of a VPS.
		
		What makes Large VPS at VietHosting special?
		At VietHosting, Large VPS still utilizes KVM technology, ensuring 100% dedicated resources. The service is built on the highest-grade hardware platform with Intel Xeon Platinum CPUs and Enterprise SSD RAID-10 storage, guaranteeing superior performance for any demanding task.

Question 5

What is a Dedicated Server?

Accepted Answer

A Dedicated Server, also known as a Bare Metal Server, is a service where you exclusively lease an entire physical server. This means you have full access to 100% of the server's resources—including CPU, RAM, storage, and bandwidth—without sharing with any other users.
		Key Characteristics of a Dedicated Server:
		
			Maximum Performance: All hardware resources are dedicated to you, delivering the highest performance for demanding applications.
			Superior Security: An isolated environment minimizes security risks from other users.
			Full Administrative Access (Root Access): You have the highest level of access to the server, allowing you to install any operating system, software, and configure it to your exact needs.
			Reliability and Stability: Not being affected by the activities of other users ensures stability for critical services.
		
		When should you choose a Dedicated Server?
		
			Websites with extremely high traffic or large-scale e-commerce systems.
			Enterprise applications and databases that demand high processing performance.
			Projects that require specific software or OS configurations not supported in a shared environment.

Question 6

What is Colocation Service?

Accepted Answer

Colocation Service allows businesses and individuals to place their own servers in a professional data center facility. Instead of building and operating a costly server room, you rent space in a provider's data center.
		By using a colocation service, you benefit from:
		
			Professional Infrastructure: Your server operates in an environment with international standards for power, cooling, and fire suppression.
			High-Speed Network Connectivity: Enjoy high-bandwidth, stable, and redundant internet connections.
			Strict Physical Security: The data center is protected 24/7 with multiple security layers, surveillance cameras, and access control.
			Cost Savings: Reduce infrastructure investment and operational costs compared to building your own facility.
		
		In simple terms, you bring your server to our "home," and we ensure that "home" is always secure, cool, and has the best network connection. VietHosting offers initial setup support and associated server management services if needed.

Question 7

What are Server Licenses?

Accepted Answer

Server Licenses grant the legal right to use specific software essential for managing, optimizing, or securing a server environment. Unlike typical desktop software licenses, these are often required for operating systems (like CloudLinux), control panels (such as cPanel or DirectAdmin), web servers (like LiteSpeed), virtualization software, or security applications running on your VPS or Dedicated Server. Purchasing or renting these licenses ensures you receive updates, support, and operate legally within the software provider's terms.

Question 8

What is an SSL Certificate?

Accepted Answer

SSL (Secure Sockets Layer) is a global security technology standard that encrypts the connection between a web server and a user's browser. An SSL Certificate is a data file installed on a server that acts as a digital "passport" to authenticate the website's identity and enable the HTTPS protocol (HTTP over SSL).
		When a website has SSL (HTTPS), it ensures:
		
			Data Encryption: All information exchanged between the user and the website (such as passwords, credit card details, personal data) is encrypted, preventing malicious actors from eavesdropping.
			Data Integrity: Data cannot be altered or forged during transmission.
			Authentication: SSL confirms that the user is connecting to the correct server for the website they intend to visit, not a fraudulent one.
		
		Today, SSL is a mandatory requirement for all websites, not only for security but also as a crucial factor for Google SEO ranking and building customer trust.

Question 9

Will I Get a Refund If I Cancel Service?

Accepted Answer

VietHosting guarantees a full refund to customers within 7 days of service registration for eligible services (like Web Hosting, Reseller Hosting, KVM VPS, Large VPS) if they are dissatisfied with the service quality. Please refer to our Refund Policy for detailed terms and conditions.

Question 10

Does VietHosting support data migration?

Accepted Answer

Yes, customers are welcome to send an email or submit a support ticket, and we will assist in migrating your data from other providers to VietHosting as quickly as possible, ensuring data security and completely free of charge.

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