How to order

Q: How long does it take for a service to be activated after payment?

Most services at VietHosting, such as Hosting, VPS, or software licenses, are activated automatically once the payment has been successfully confirmed. However, services such as Dedicated Servers or Colocation may require additional deployment time for hardware preparation, system configuration, and network testing. The typical delivery time for a dedicated server ranges from 2 to 4 hours after payment confirmation. Summary: Physical infrastructure services may require a short provisioning time compared to automated services like Hosting or VPS.

Q: Are prices VAT-inclusive and do you issue invoices?

The listed service prices at VietHosting exclude 10% Value Added Tax (VAT). In accordance with current regulations, electronic invoices are mandatory for all transactions. Corporate customers: Please provide full company details (Tax Code, Company Name, Address) and the email address to receive the invoice. Individual customers: Issuing an invoice is still mandatory. You must provide the full name and national ID (CCCD) of the payer for a compliant retail invoice.

Q: What happens to my service data after expiration?

When a service at VietHosting reaches its expiration date, the system applies an automated service lifecycle process to ensure infrastructure resources are managed efficiently. Before expiration: Automated renewal reminders are sent via email 10 days, 7 days, and 1 day before the due date. On the expiration date: If the service has not been renewed, it may be suspended to prevent further resource usage. Data retention period: Certain services such as Web Hosting may retain data for a short grace period (typically around 7 days) to allow customers to renew. After the grace period: If the service remains unpaid, the system may permanently delete data or reclaim infrastructure resources. * Note: Data retention periods and expiration policies may vary depending on the service type (Hosting, VPS, Dedicated Server, or Colocation). Customers are strongly advised to renew their services before expiration to avoid service interruption or data loss.

Q: If I cancel the service, will I get a refund?

Yes. VietHosting offers a 7-day money-back guarantee for eligible services if you cancel within the allowed refund period. Eligible services: The refund policy applies to new orders of Web Hosting, Reseller Hosting, KVM VPS, and Large VPS. Non-refundable services: Domain names, software licenses, Dedicated Servers, Colocation, renewals, or service upgrades. Conditions: Refund requests must be submitted through the client area within 7 days of service activation and must comply with the Terms of Service. For full details and refund procedures, please read our Refund Policy.

Guide to ordering Hosting, VPS, Servers & other services at VietHosting. Clear, simple, and easy-to-follow steps to quickly get your service.

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How to Order Services at VietHosting

To ensure a quick and smooth registration process, please follow the simple steps below:

Check for Promotions (If Applicable)

Before ordering, we recommend visiting VietHosting's Promotions page to see our latest special offers and check if any discounts apply to your desired service.
Select Your Service

Visit viethosting.com or go directly to our Service Store to explore our service packages (e.g., Hosting, VPS, Dedicated Servers). Select the package that best fits your needs and budget, then click the order button to begin.
Configure Your Order

Fill out the order form with your details. At this stage, you will need to choose your preferred billing cycle (e.g., 1 month, 3 months, 6 months, 1 year). If applicable, you can also select any additional services or add-ons.
Provide Account Information
- New Customers: Please create a new account by providing all required personal or business details (e.g., full name, address, email, phone number, tax ID if a business).
- Existing Customers: If you already have an account with VietHosting, simply log in with your existing credentials.
Choose Payment Method

Select your preferred payment method from our list of supported options (e.g., bank transfer, MoMo/ZaloPay e-wallets, PayPal).
Review and Confirm Your Order

Please carefully review all order details one last time, including the selected service, billing cycle, total cost, and your personal/business information. Then, confirm your order to proceed to payment.
Assistance During Your Order

If you have any questions or encounter issues during the selection, ordering, or payment process, please don't hesitate to contact us via our Support Ticket System or email us at support@viethosting.com for prompt assistance.

Payment Confirmation Notice

To ensure your payment is verified and your service is activated quickly, for payments made via Internet Banking or e-wallets (MoMo, ZaloPay), please include the Invoice ID or the Registered Service Name in the payment reference/description field.

Examples of payment reference:

Payment for Invoice #12345
Payment for Hosting ABC
John Doe payment for KVM VPS XYZ
ABC Company payment for Contract No. [Contract No.] / IP [IP Address] / Domain [Domain Name]

Payments made through PayPal are typically processed and confirmed automatically. In most cases, you don't need to do anything else after a successful transaction.
For ATM transfers or direct cash deposits, please take a photo or scan the receipt and send it to our support department via the Ticket System or email it to support@viethosting.com so we can verify your payment and activate your service.

When notifying us about your payment (especially for manual bank transfers), please provide the following details to help us process your order quickly: Invoice ID, Bank Name, Exact Amount Transferred, and Transaction Time/Date.

Technology Partners

Partnering with trusted technology brands to deliver the highest quality service.

Frequently Asked Questions (FAQ)

Frequently Asked Questions and Essential Knowledge about VietHosting Services

How long does it take for a service to be activated after payment?

Most services at VietHosting, such as Hosting, VPS, or software licenses, are activated automatically once the payment has been successfully confirmed.

However, services such as Dedicated Servers or Colocation may require additional deployment time for hardware preparation, system configuration, and network testing.

The typical delivery time for a dedicated server ranges from 2 to 4 hours after payment confirmation.

Summary: Physical infrastructure services may require a short provisioning time compared to automated services like Hosting or VPS.

Are prices VAT-inclusive and do you issue invoices?

The listed service prices at VietHosting exclude 10% Value Added Tax (VAT). In accordance with current regulations, electronic invoices are mandatory for all transactions.

Corporate customers: Please provide full company details (Tax Code, Company Name, Address) and the email address to receive the invoice.
Individual customers: Issuing an invoice is still mandatory. You must provide the full name and national ID (CCCD) of the payer for a compliant retail invoice.

What happens to my service data after expiration?

When a service at VietHosting reaches its expiration date, the system applies an automated service lifecycle process to ensure infrastructure resources are managed efficiently.

Before expiration: Automated renewal reminders are sent via email 10 days, 7 days, and 1 day before the due date.
On the expiration date: If the service has not been renewed, it may be suspended to prevent further resource usage.
Data retention period: Certain services such as Web Hosting may retain data for a short grace period (typically around 7 days) to allow customers to renew.
After the grace period: If the service remains unpaid, the system may permanently delete data or reclaim infrastructure resources.

* Note: Data retention periods and expiration policies may vary depending on the service type (Hosting, VPS, Dedicated Server, or Colocation). Customers are strongly advised to renew their services before expiration to avoid service interruption or data loss.

If I cancel the service, will I get a refund?

Yes. VietHosting offers a 7-day money-back guarantee for eligible services if you cancel within the allowed refund period.

Eligible services: The refund policy applies to new orders of Web Hosting, Reseller Hosting, KVM VPS, and Large VPS.
Non-refundable services: Domain names, software licenses, Dedicated Servers, Colocation, renewals, or service upgrades.
Conditions: Refund requests must be submitted through the client area within 7 days of service activation and must comply with the Terms of Service.

For full details and refund procedures, please read our Refund Policy.

How to order

How to Order Services at VietHosting

Check for Promotions (If Applicable)

Select Your Service

Configure Your Order

Provide Account Information

Choose Payment Method

Review and Confirm Your Order

Assistance During Your Order

Payment Confirmation Notice

Technology Partners

Frequently Asked Questions (FAQ)