VietHosting's information privacy policy
VietHosting is committed to securing customer information provided during registration and data stored on our Hosting, VPS, and Dedicated Server services. This policy explains our core principles.
VietHosting deeply respects our Customers' privacy and is committed to the comprehensive protection of personal information provided by Customers upon registration, as well as all data stored on our service systems.
By accessing this website and using VietHosting's services, Customers acknowledge that they have read, understood, and agreed to all terms outlined in this Privacy Policy, along with our Terms of Service and Privacy Policy.
1. Purpose and Scope of Information Collection
When Customers register for services at VietHosting, we will collect the necessary personal information to set up accounts, provide services, and comply with legal regulations. This information includes:
- Basic Personal Information: Full Name.
- Identification Information (if required): National ID or Passport number.
- Contact Information: Contact Address, a valid Phone Number, and a valid Email Address.
- Organizational Information (if a business): Full company name, Tax ID, and Billing Address.
We collect this information primarily for account management, transaction processing, service improvement, and customer communication.
2. Scope of Information Use
VietHosting is committed to using Customer information responsibly and for the primary purpose of providing, maintaining, and improving our services. Specifically, your information will be used to:
3. Customer Data Security
- VietHosting will not access, modify, or disclose your data without your explicit consent, except when required by competent legal authorities or to resolve urgent technical issues.
- Data backups are used solely for data recovery at your request or in case of system failure.
- You have full control over and responsibility for your passwords. We will only access your account upon your specific support request and with the credentials you provide.
- VietHosting is not liable for data loss due to customer mismanagement. You are fully responsible for the legality and content of your data stored on our systems.
4. Information Retention Period
Your personal information is stored securely for the duration of your service usage. It will be retained until your account is terminated (by your request, expiration, or violation) or upon your formal written request for deletion, subject to any minimum retention periods required by law.
5. Your Rights to Your Personal Information
You have the right to manage your personal information in the following ways:
- Access, review, and modify your personal information at any time via the Client Area.
- Contact our support team at support@viethosting.com for assistance with any information changes you cannot perform yourself.
6. Customer Responsibilities in Protecting Information
- Provide complete and accurate information during registration and use of services.
- Manage and secure your login credentials and not share them with unauthorized parties.
- Immediately notify VietHosting of any suspected unauthorized access or other security breaches.
- Ensure your registered email address and phone number are always active and up-to-date for receiving important communications.
7. Links to External Websites
Our website may contain links to third-party sites. This Privacy Policy does not apply to those external sites. We are not responsible for their content or privacy practices. We advise you to review their policies before providing any personal information.
8. Updates to this Privacy Policy
VietHosting reserves the right to amend or update this Privacy Policy at any time. All changes are effective immediately upon being posted on our website. Your continued use of our services constitutes your acceptance of the new terms. We will endeavor to notify you of significant changes via email or a prominent notice on our homepage.
Frequently Asked Questions (FAQ)
Frequently Asked Questions and Essential Knowledge about VietHosting Services
For Hosting services at VietHosting, customer data is backed up periodically, both daily and weekly. Thus, the system retains a total of 2 backup copies, where:
The daily backup (around 3:00-5:00 AM) is used for same-day data recovery needs.
The weekly backup (early week, around 3:00-5:00 AM) is used for weekly recovery or if the daily backup is unusable.
To ensure our clients do not miss renewal notices, we follow a specific process for handling expired services:
- Before Expiration: The system automatically sends renewal reminder emails 10 days, 7 days, and 1 day in advance.
- On the Expiration Date: The service will be suspended if it has not been successfully renewed.
- After Expiration: Your data will be retained by us for an additional 7 days.
- 7 Days After Expiration: If the service is still not renewed, all data will be permanently deleted. VietHosting is not responsible for any data loss due to late payment.
A Hosting account may be suspended for one of the following main reasons:
- Late Payment: The service has expired and has not been successfully renewed.
- Resource Over-usage: Exceeding the limits specified in the hosting plan (e.g., disk space, bandwidth, CPU, RAM).
- Terms of Service Violation: Engaging in prohibited activities such as distributing malware, sending spam emails, or storing infringing content. For details, please see our Terms of Service.
If your account is suspended, please contact our technical support team for detailed information and steps for resolution.
VietHosting guarantees a full refund to customers within 7 days of service registration for eligible services (like Web Hosting, Reseller Hosting, KVM VPS, Large VPS) if they are dissatisfied with the service quality. Please refer to our Refund Policy for detailed terms and conditions.
When you register for services, we collect necessary information such as: Full Name, National ID/Passport (for specific services), Contact Address, Company Information (if applicable), Phone Number, and Email. The primary purposes are to fulfill contracts, register domains (if applicable), issue invoices, and for communication, service updates, and promotions.
VietHosting is committed to not accessing your data on Hosting, VPS, or Dedicated Servers without your consent. Backups are solely for recovery upon request or in case of system issues. You have full control over your service passwords and accounts. We only access them when you request technical support and provide login credentials.
Your registration information is retained from the time you create an account until you discontinue service use and request account deletion. Data on servers (Hosting, VPS, Server) will adhere to the Terms of Service and may be deleted upon non-renewal or violation.
You can update your information through the client management portal at https://clients.viethosting.com or request modifications by emailing support@viethosting.com.
You are responsible for providing accurate registration information, securing your login credentials, and managing your service accounts. You are also responsible for the data stored on the server and must immediately notify VietHosting of any unauthorized access. Ensure your contact email and phone number are always active.
The VietHosting website may contain links to other websites for reference. However, we are not responsible for the content or privacy practices of websites not managed by VietHosting (https://viethosting.com).
