General provisions of our Terms of Service

The terms and conditions listed below (collectively referred to as "Terms of Service" or "ToS") apply to all services provided by VietHosting. By registering for and(or) using any of our services, you acknowledge that you have read, understood, and agree to be bound by all of these terms.

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1. Acceptance of Terms of Service

This Terms of Service agreement (hereinafter referred to as "ToS") outlines the legally binding terms and conditions between VietHosting ("We", "Us", "Our", "Company") and you, the customer ("Customer", "You"), concerning the registration and use of all services provided by VietHosting.

  • By completing the registration process or using any of our services, You confirm that you have carefully read, fully understood, and agree to be bound by the entirety of this ToS.

2. Service Management Account

To use our services, Customers are required to create an account on VietHosting's client management system at https://clients.viethosting.com.

  • Customers commit to providing accurate, complete, and up-to-date account registration information, including but not limited to: full name, address, email, phone number, personal identification information (National ID/Citizen ID/Passport number) or business information (company name, tax code/business registration number) as required. This account enables Customers to manage their active service packages, track invoices, process renewal payments, submit technical support requests, and utilize other service-related functions.
  • Customers are solely responsible for maintaining the absolute confidentiality of their account login credentials (username and password) and are fully liable before the law and VietHosting for all activities and transactions conducted through their account. Customers must immediately notify VietHosting upon detecting any unauthorized access or security breach related to their account.

3. Payment and Service Renewal

  • Customers may select a payment method from the options accepted by VietHosting and published on our Payment Methods page. Services will only be activated or renewed after VietHosting has received the full payment and confirmed a successful transaction.
  • All services are provided on a prepaid basis to ensure continuity. For new service registrations, Customers must complete payment within 48 hours from the invoice creation time. After this period, if payment is not received, VietHosting reserves the right to cancel the order without prior notice.
  • For service renewals, our system will automatically generate an invoice and send a notification to the Customer's registered email address 10 days before the expiration date. To avoid service interruption, Customers are advised to make renewal payments proactively, preferably 7 to 10 days before the expiration date.
  • VietHosting reserves the right to refuse payment transactions if there is reasonable suspicion of non-transparency, fraudulent activity, or potentially illegal operations.
  • If Customers use PayPal for payment, they acknowledge that PayPal may support automatic renewal features (subscription/pre-approved payment). If a Customer decides to cancel their service with VietHosting, they are solely responsible for ensuring that the corresponding automatic payment function from VietHosting is disabled within their PayPal account. This is to prevent automatic charges for subsequent billing cycles, even if the invoice from VietHosting has been canceled. This functionality is managed by PayPal and is beyond VietHosting's control; we will not be responsible for resolving such cases.
  • Customers are responsible for timely service renewal payments. Services will be automatically suspended upon reaching the expiration date if payment has not been made. If VietHosting does not receive renewal payment within 7 days after the expiration date, data related to that service may be permanently deleted and will be irrecoverable.
  • Value Added Tax (VAT) is a mandatory levy as stipulated by Vietnamese law. VietHosting is responsible for collecting VAT from Customers and remitting it to the tax authorities. All service prices listed on the https://viethosting.com website do not include VAT, unless otherwise specifically noted.

4. Service Cancellation and Suspension Policy

  • Customers have the right to request the cancellation of any service they are using. Cancellation requests must be formally submitted through VietHosting's client management system at https://clients.viethosting.com.
  • Upon service cancellation, all Customer data and related services at VietHosting will be permanently deleted. Any remaining prepaid service fees (if eligible) will be considered for processing according to our Refund Policy, as published at Refund Policy.
  • Customers wishing to terminate a service after the current billing cycle ends and do not want to receive a renewal invoice for the next term must submit a cancellation request with the 'End of Billing Cycle' option at least 07 days before the service's expiration date.
  • VietHosting reserves the right to suspend services immediately (potentially without prior notice in urgent cases) if the Customer violates any laws, seriously breaches the terms of this ToS, or engages in system resource abuse that affects the stability of the service or other customers. The duration of the suspension will depend on the nature and severity of the violation. VietHosting is not liable for any damages to the Customer's business operations or any data loss resulting from service suspension due to the Customer's fault.
  • VietHosting also reserves the right to suspend services if the Customer fails to complete service fee payments by the due date. Services will be restored after the Customer has fulfilled all outstanding payment obligations.

5. Customer Support

VietHosting provides customer support through official channels including phone, WhatsApp, and Zalo for general inquiries or quick consultations.

For support requests concerning security-sensitive matters (such as login credentials, service passwords) or complex technical issues that require extended processing time, detailed tracking, and record-keeping, Customers are required to submit a support ticket via the client management system at https://clients.viethosting.com or send an email to support@viethosting.com to ensure security and efficiency.

6. Customer Responsibilities

  • Customers are obliged to maintain the security of their service account information, client management system login credentials, and other sensitive information. Customers must immediately notify VietHosting upon detecting any unauthorized access to their account or any security vulnerabilities, including the loss, theft, or disclosure of passwords and other critical information.
  • Customers are solely responsible before the law for the content of their websites and all data stored on VietHosting's servers. Customers must comply with the laws of Vietnam and applicable international conventions to which Vietnam is a signatory regarding the use of Internet services, protection of state secrets, national security, culture, intellectual property rights, and software copyrights (including operating systems and applications installed on the server, if any).
  • Customers are primarily responsible for maintaining and backing up their data and source code on VietHosting's servers. Unless a separate backup service agreement is in place, VietHosting will not be liable for data loss due to accidental deletion by the Customer, user error, or security procedures implemented by the Customer.
  • Customers must ensure that their websites and applications on our servers are used for lawful purposes only and do not violate any provisions of this ToS.
  • Customers are responsible for providing accurate and truthful information of the individual or organization when registering for services. When requested, Customers must ensure that all personal or legal identification documents (such as ID cards, passports, business licenses) provided to us are valid and accurate.
  • Customers using our services should provide honest, objective, and fact-based feedback on service quality across all media, websites, and forums. All feedback must be accompanied by verifiable evidence. VietHosting reserves the right to unilaterally terminate the service agreement if feedback is found to be inaccurate, false, offensive, defamatory, or negatively impacting the Company's reputation.
  • In the event of any changes related to service registration information (e.g., username, contact details, payment information, domain name used for hosting), Customers are responsible for promptly notifying VietHosting via email or by submitting a support ticket through the Client Management System.

7. VietHosting's Responsibilities

  • VietHosting commits to providing services that adhere to the technical specifications and features detailed in the service package information published on our website https://viethosting.com.
  • VietHosting is responsible for providing technical support to Customers throughout the service period, in accordance with the support policy specified for each respective service type.
  • VietHosting is responsible for providing timely notifications to Customers regarding planned periodic or emergency system maintenance, as well as significant service changes that may potentially affect Customer operations (via email or official notification channels).
  • VietHosting is responsible for fulfilling all commitments outlined in this Terms of Service document and any other related legal agreements (if any).
  • VietHosting commits to refunding unused service fees in the event that we discontinue service provision due to cessation of business operations (this does not include force majeure events or service termination due to Customer breaches).
  • VietHosting is responsible for implementing the highest possible technical security measures and management procedures to protect Customer data stored on our systems, except for newly discovered security vulnerabilities for which official patches from hardware manufacturers or software developers are not yet available.
  • VietHosting commits to ensuring the integrity and confidentiality of Customer's personal information in accordance with our Privacy Policy, and will not disclose it to third parties except as required by competent state authorities or by law.
  • In the event of a hardware failure resulting in data loss, VietHosting is not legally liable for any damages arising from such data loss. However, we commit to making our best efforts within our capabilities to assist Customers in restoring data from the most recent server backup (if the Customer uses backup services provided by VietHosting or if the server has a periodic backup mechanism managed by VietHosting).

8. Prohibited Uses of Service

VietHosting reserves the right to immediately suspend services without applying a refund policy, or refuse future service, if the Customer violates any of the usage regulations outlined in the "Prohibited Uses of Service" section below:

  • Services must not be used for any activities that violate the current laws of the Socialist Republic of Vietnam and applicable international conventions to which Vietnam is a signatory.
  • Services must not be used to store or disseminate content that opposes the Socialist Republic of Vietnam; incites violence, religious, ethnic, or political conflicts; distributes pornographic or obscene materials; or any other content contrary to Vietnamese customs and traditions.
  • Server services or server resources must not be used to distribute spam email, unsolicited commercial email, or engage in large-scale email campaigns that negatively affect the reputation of VietHosting's IP address ranges.
  • Customers using VPS or Dedicated Server services must adhere to the regulations and recommendations of reputable anti-spam organizations such as Spamhaus to prevent VietHosting's IP addresses from being blacklisted. Any Customer action leading to VietHosting-provided IP ranges being blacklisted by Spamhaus, Barracuda, etc., will result in service suspension and potential termination without a refund for the remaining service period. Refer to Spamhaus regulations and recommendations here: https://www.spamhaus.org/faqs/ or https://www.spamhaus.org/faqs/marketing-email/.
  • Prohibition of Reverse DNS (rDNS) Abuse: To protect the reputation of our IP address ranges, Customers using VPS and Dedicated Server services are permitted to request an rDNS change a maximum of one (1) time per month. Frequent rDNS changes can be considered abusive behavior for malicious purposes (such as email spamming), which harms the reputation of the IP address range. If a Customer's request violates this limit, VietHosting reserves the right to decline the request until the stipulated time frame has been met.
  • The distribution and storage of malicious code (malware), viruses, trojans, worms, attack tools (such as Botnets, DDoS scripts), or phishing websites for the purpose of attacking other websites or disrupting VietHosting's systems or other systems on the Internet is strictly prohibited. This includes instances where the Customer's website contains malicious code due to being compromised or is the target of large-scale DDoS attacks severely impacting the shared system.
  • Server services must not be used to host websites that impersonate other individuals or organizations, thereby damaging their honor, dignity, or reputation.
  • The use of software or scripts that abuse system resources such as bandwidth, CPU, RAM, I/O (e.g., Coin Mining software, automated website traffic exchange tools) is strictly prohibited.
  • Websites must not be used to promote illegal services or products as stipulated in Decree 15/2020/NĐ-CP of the Vietnamese Government and other relevant legal documents.
  • Services must not be used to store or share digital content that infringes upon the copyright or intellectual property rights of third parties, or content that impersonates other organizations/individuals without authorization.

9. Limitation of Liability and Compensation

  • VietHosting's liability is limited to the scope defined within this document, unless otherwise agreed in writing between both parties. The Customer is not entitled to waive their responsibilities and obligations under the terms accepted herein.
  • In the event that VietHosting fails to provide the committed service quality (e.g., uptime below the guaranteed level), compensation (if applicable) will be provided to the Customer in the form of additional service usage time or a partial refund corresponding to the period of service unavailability.
  • The specific compensation value will be determined by VietHosting on a case-by-case basis and does not include any indirect losses, loss of profit, or other consequential damages incurred by the Customer due to service interruption.

10. Data Security and Customer Information Confidentiality

  • VietHosting commits not to access Customer data stored on servers without explicit consent from the Customer, except in cases mandated by competent legal authorities or to address urgent technical issues to ensure system security and stability.
  • VietHosting proactively implements necessary technical measures and management procedures to ensure the security of Customer data within our capabilities and responsibilities, depending on the specific commitments of each service type.
  • However, VietHosting shall not be legally liable for data loss or leakage due to objective incidents beyond our control, such as natural disasters, fires, accidents, earthquakes, floods, embargoes, wars, acts of competent state authorities, or any other force majeure events that are unforeseeable and unavoidable, as well as subjective causes on the part of the Customer (e.g., security configuration errors, vulnerabilities in the Customer's website).

11. Changes to Terms of Service

  • VietHosting reserves the right to amend, supplement, or update these Terms of Service at any time without prior notice.
  • Changes will take effect immediately upon being publicly posted on VietHosting's official website. Customers are responsible for regularly monitoring and reviewing the latest version of the Terms of Service at: https://viethosting.com/en/terms-of-service/.
  • The Customer's continued use of services after changes are published constitutes acceptance of and agreement to be bound by the amended or supplemented terms.

Frequently Asked Questions (FAQ)

Frequently Asked Questions and Essential Knowledge about VietHosting Services

cPanel Hosting is a web hosting service on a Linux operating system platform, managed through the popular cPanel control panel. With its intuitive graphical interface, cPanel allows users of all skill levels to comprehensively manage all aspects of their website without needing in-depth command-line knowledge.

Thanks to its popularity and vast support ecosystem, cPanel Hosting has become the "gold standard" in the web hosting industry, suitable for both beginners getting started with websites and professional web developers who need a powerful, reliable management tool.

Technical Working Principle

cPanel Hosting acts as a graphical user interface (GUI) layer installed on a Linux server, transforming complex server administration commands into simple, click-based operations. Key features include:

  • File & FTP Management: Visually manage website files via File Manager and create FTP accounts for remote access.
  • Database Management: Easily create and manage MySQL databases and users with the integrated phpMyAdmin tool.
  • Domain & DNS Management: Add new domains (addon domains), create subdomains, and manage DNS records.
  • Email Services: Set up email accounts with your own domain, create email forwarders, and manage anti-spam filters.
  • Security Tools: Install free SSL certificates (AutoSSL), block malicious IPs, and password-protect directories.
  • 1-Click Application Installer: Install hundreds of popular applications like WordPress, Joomla, and Magento in seconds with Softaculous.
  • Backup & Restore: Easily create and restore full or partial backups of your website data with the Backup Wizard.

Key Benefits of cPanel Hosting

Using cPanel Hosting offers many practical benefits for website administrators:

  • User-Friendly and Intuitive: The friendly graphical interface is logically organized, helping users easily find and use features.
  • Time-Saving: Automates many complex tasks like installing applications, creating emails, and backing up data with just a few clicks.
  • Comprehensive Management: Provides all the necessary tools to manage every aspect of a website, from files and databases to email and security.
  • Large Support Community: As the world's most popular control panel, cPanel has a massive user community and an enormous library of tutorials.

Applications and Use Cases

With its flexibility and ease of use, cPanel Hosting is the ideal choice for many types of websites:

  • Personal Websites and Blogs: Easily install WordPress and other blogging platforms, and manage content and images simply.
  • Small to Medium-Sized Business Websites: Provides all the features needed to build a professional website for company profiles, services, and products.
  • E-commerce Stores: Supports quick installation of platforms like Magento and PrestaShop to start selling online.
  • Websites for Developers: Offers essential tools like Git version control, cron jobs, and multiple PHP versions.

Why Choose cPanel Hosting in Vietnam at VietHosting?

At VietHosting, our cPanel Hosting Vietnam service is built on a powerful infrastructure and the best optimization technologies to ensure your website always operates at peak performance:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • LiteSpeed Acceleration Technology: The built-in LiteSpeed Web Server helps deliver the fastest page load speeds for users in Vietnam.
  • Comprehensive Security: The CloudLinux OS platform combined with the Imunify360 firewall proactively prevents malware and attacks.
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your website running with near-perfect stability.
  • Automatic Backups: Your data is automatically backed up periodically (daily & weekly), ensuring it is safe and can be restored at any time.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Administration.

Below are the minimum resource parameters allocated to each cPanel Hosting account at VietHosting:

  • RAM: 2 GB
  • CPU Core: 2 Cores
  • Disk I/O: 100 MB/s
  • IOPS: 4096
  • Entry Processes: 75
  • Number of Processes: 150

*These are the minimum parameters. Higher-tier hosting plans will have more CPU and RAM resources, as detailed in the service pricing table.

Choose cPanel Hosting in Vietnam from VietHosting today to experience a powerful, user-friendly management platform backed by high-speed infrastructure.

Additionally, if you are looking for a solution with a more streamlined interface and optimized costs, consider our DirectAdmin Hosting in Vietnam service.

Vietnam Hosting (or Vietnam Web Hosting) is a website hosting service on servers located in data centers within the territory of Vietnam. This setup allows websites to operate reliably and optimizes access speed for users within the country.

Due to the short geographical distance, access requests from users in Vietnam are processed with extremely low network latency, significantly improving page load times. This makes it the ideal choice for any website whose primary target audience is in the Vietnamese market.

Technical Working Principle

When a user in Vietnam accesses your website, the following technical process occurs to optimize speed:

  • Domestic Routing: User requests are prioritized by Vietnamese ISPs and routed through domestic Internet Exchange Points (e.g., VNIX). The data traffic flows entirely within the country, without needing to go international.
  • Extremely Low Latency: The short physical distance and fewer network "hops" significantly minimize latency, leading to the fastest possible response times.
  • Independence from Submarine Cables: Because data does not travel internationally, your website remains stable and accessible even during incidents involving submarine fiber optic cable breaks.

Key Benefits of Vietnam Hosting

Prioritizing Vietnam Hosting offers superior advantages if you are focusing on the domestic market:

  • Superior Speed: Ensures fast page loads, enhancing user experience and serving as a critical SEO ranking factor.
  • Local SEO Optimization: A Vietnamese IP address provides a strong geographical signal, helping Google prioritize your website for searches conducted in Vietnam.
  • Convenient Support: Services in Vietnam offer the advantage of support in Vietnamese, making it easy for customers to discuss needs, resolve issues, and receive advice without language barriers or time zone differences.
  • Convenient Payments: Allows for simple, fast, and secure transactions through popular domestic payment channels.
  • Legal Compliance: Helps businesses easily comply with Vietnamese regulations on user data storage (e.g., the Cybersecurity Law), minimizing legal risks.

Applications and Use Cases

Vietnam Hosting is the ideal choice for projects targeting users within the country, such as:

  • Business Websites: Company profiles, service pages, and product showcases for businesses with a primarily Vietnamese customer base.
  • E-commerce Stores: Online shops and retail websites serving the domestic market.
  • Blogs and News Sites: Content-driven websites with a large domestic readership that require fast page load speeds to retain visitors.
  • Forums and Online Communities: Community-driven platforms and forums whose members are predominantly Vietnamese.

Why Choose Vietnam Hosting at VietHosting?

  • Tier 3 Standard Data Center: Ensures the physical infrastructure is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • LiteSpeed Acceleration Technology: The built-in LiteSpeed Web Server helps speed up page loads, improving SEO scores and user experience.
  • Comprehensive Security: The CloudLinux OS platform combined with the Imunify360 firewall proactively prevents malware, attacks, and vulnerability exploits.
  • Transparent Resource Commitment: We provide clear CPU, RAM, and I/O parameters without overselling, ensuring consistently stable performance.
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your website running with near-perfect stability.
  • Automatic Backups: Your data is automatically backed up periodically (daily & weekly), ensuring it is safe and can be restored at any time.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Management.

VietHosting offers two leading options to help you find the perfect solution: cPanel Hosting in Vietnam, with its familiar and feature-rich interface, and DirectAdmin Hosting in Vietnam, featuring a modern, streamlined interface at an optimal cost.

Below are the minimum resources allocated to each Hosting account at VietHosting:

  • RAM: 2 GB
  • CPU Core: 2 Cores
  • Disk I/O: 100 MB/s
  • IOPS: 4096
  • Entry Processes: 75
  • Number of Processes: 150

*These are the minimum parameters. Higher-tier hosting plans will have more CPU and RAM resources, as detailed in the service pricing table.

Choose Vietnam Hosting at VietHosting today to enjoy superior speed, data security, and professional support.

DirectAdmin Hosting is a web hosting service that operates on the Linux platform, managed through the DirectAdmin control panel. Known for its minimalist design philosophy, high speed, and performance, DirectAdmin is a powerful and cost-effective solution, especially suited for users who value simplicity and efficiency.

Considered a powerful competitor to cPanel, DirectAdmin Hosting is increasingly favored by developers and system administrators for its lightweight and stable operation, and its highly customizable interface, which helps in focusing on core administrative tasks quickly.

Technical Working Principle

DirectAdmin Hosting acts as a lightweight control panel installed on a Linux server. It provides a graphical interface for users to perform server administration tasks without needing to use the command line. Key management functions include:

  • Account Management: Includes tools for file management (File Manager), FTP accounts, data backups, and usage statistics.
  • Email Management: Allows for the creation and management of email accounts under your domain, autoresponders, spam filters, and more.
  • Advanced Features: Provides tools for managing domains, subdomains, DNS records, MySQL databases, and SSL certificates.
  • Application Installer: Integrates the Softaculous tool, enabling the one-click installation of hundreds of popular applications like WordPress, Joomla, etc.

Key Benefits of DirectAdmin Hosting

Choosing DirectAdmin Hosting offers several distinct advantages, focusing on performance and simplicity:

  • Streamlined & Efficient Interface: The minimalist interface helps users focus on key features and perform administrative tasks quickly.
  • Superior Performance: Consumes significantly fewer system resources (RAM, CPU) than other control panels, helping websites run more smoothly.
  • High Stability: Highly regarded by the system administrator community for its stability and infrequent operational errors.
  • Cost-Effective: Lower licensing costs help reduce the final price of hosting services, providing economic benefits to the customer.

Applications and Use Cases

With its streamlined and efficient philosophy, DirectAdmin Hosting is an excellent choice for:

  • Business & Personal Websites: Meets all the needs of most common websites with high performance and simple management.
  • For Developers: Users with technical knowledge who prefer a clean, uncluttered interface and fast response times.
  • Cost-conscious Projects: An ideal solution for startups or individuals looking to save on operational costs while maintaining quality.
  • Hosting Resellers: Provides a stable, lightweight, and low-cost platform to start a hosting business.

Why Choose DirectAdmin Hosting in Vietnam at VietHosting?

At VietHosting, our DirectAdmin Hosting in Vietnam service is built on a powerful infrastructure and the best optimization technologies to ensure your website always operates at peak performance:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • LiteSpeed Acceleration Technology: The built-in LiteSpeed Web Server helps deliver the fastest page load speeds for users in Vietnam.
  • Comprehensive Security: The CloudLinux OS platform combined with the Imunify360 firewall proactively prevents malware and attacks.
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your website running with near-perfect stability.
  • Automatic Backups: Your data is automatically backed up periodically (daily & weekly), ensuring it is safe and can be restored at any time.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Administration.

Below are the minimum resource parameters allocated to each DirectAdmin Hosting account at VietHosting:

  • RAM: 2 GB
  • CPU Core: 2 Cores
  • Disk I/O: 100 MB/s
  • IOPS: 4096
  • Entry Processes: 75
  • Number of Processes: 150

*These are the minimum parameters. Higher-tier hosting plans will have more CPU and RAM resources, as detailed in the service pricing table.

Choose DirectAdmin Hosting in Vietnam from VietHosting today to own a streamlined, high-performance management platform at an optimal cost.

Additionally, if you are looking for a familiar solution with more integrated features, consider our cPanel Hosting in Vietnam service.

A Vietnam VPS is a virtual server created from a physical server located in a Data Center in Vietnam and has a Vietnamese IP address. It is the top choice for websites and applications targeting users within the country, thanks to superior access speeds and extremely low latency.

Additionally, you might encounter variants like Viettel VPS, VNPT VPS, or FPT VPS. These are VPS services created from physical servers in the respective carriers' data centers, designed to serve needs for an IP from a specific carrier. Essentially, they are a form of Vietnam VPS.

Technical Working Principle

A Vietnam VPS operates on virtualization technology, which divides a powerful physical server into multiple independent virtual environments:

  • Resource Virtualization: A physical server (located in Vietnam) has a virtualization software layer (a hypervisor) like KVM installed. This layer partitions the hardware resources (CPU, RAM, storage) into separate portions.
  • Dedicated Allocation: Each portion of resources is allocated to a single VPS, meaning your VPS has its own amount of RAM and CPU and is not affected by other users, providing superior stability.
  • Independent Operation: Each VPS functions like a true dedicated server, allowing you to install your own operating system (Linux, Windows) and have full administrative control (root / Administrator).
  • Inherited Geographic Advantage: Since the underlying physical server is in Vietnam, your VPS automatically benefits from extremely fast access speeds and is optimized for Local SEO within the domestic market.

Key Benefits of a Vietnam VPS

Choosing a Vietnam VPS offers numerous competitive advantages for projects focused on the domestic market:

  • Superior Access Speed: Minimizes network latency for users in Vietnam, enhancing user experience and customer retention.
  • Full Administrative Control: Allows for the installation of custom software and deep configuration to meet any project's specific requirements.
  • Dedicated Resources: Ensures stable performance that is not affected by other users on the same physical server.
  • Local SEO Advantage: A Vietnamese IP address is a crucial signal that helps websites rank higher in search engines for the Vietnamese market.
  • Stable Connectivity: Less affected by international submarine cable incidents, ensuring service continuity.
  • Convenient Support: Services in Vietnam offer the advantage of support in Vietnamese, making it easy for customers to discuss needs, resolve issues, and receive advice without language barriers or time zone differences.

Applications and Use Cases

With its dedicated resources and high customizability, a Vietnam VPS is the ideal choice for:

  • High-Traffic Websites/Applications: E-commerce stores, large forums, or web applications that demand significant resources.
  • Game Servers: Provides a stable, low-latency environment for online games with players in Vietnam.
  • Data Storage and File Sharing: Build private or internal cloud storage solutions for businesses.
  • Development & Testing Environments (Dev/Test): Create an isolated environment to develop and test applications before deployment.
  • Other Services: Run services like VPNs, Proxies, Chat Servers, Email Servers, etc.

Why Choose a Vietnam VPS at VietHosting?

At VietHosting, we don't just provide a VPS located in Vietnam; we elevate its advantages with a specialized technology platform and clear service commitments:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • KVM Virtualization Technology: We guarantee 100% real, non-oversold resources, delivering the highest stability and performance for each VPS.
  • High-Speed Connectivity: 1Gbps domestic bandwidth (shared), 32Mbps international bandwidth (shared - with a minimum commitment of 10Mbps), and unmetered traffic to ensure smooth connectivity.
  • Ability to Provide Multiple Clean IPv4 Ranges: VietHosting is one of the few providers capable of supplying a large number of clean IPv4 address ranges, up to 64 clean IPv4 addresses per VPS (a /26 block), providing strong support for SEO projects and services requiring multiple IPs.
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your VPS running with near-perfect stability.
  • Full Control & Easy Management: We provide a powerful and intuitive VPS control panel that gives you full, proactive control over your server. You can easily perform essential actions such as rebooting, powering on/off, reinstalling the operating system, or resetting the root/Administrator password with just a few clicks.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Management.

With the desire to offer the most suitable solution, VietHosting has two main Vietnam VPS product lines to meet any project scale: the flexible KVM VPS for most needs, and the Large VPS with massive resources, serving as an effective dedicated server alternative.

Choose a Vietnam VPS at VietHosting today to own a powerful, flexible, and fully managed platform for your project.

A KVM VPS is a Virtual Private Server created using KVM (Kernel-based Virtual Machine) virtualization technology. It is a true hardware-level virtualization solution that allows each VPS to operate as a completely independent physical server with its own dedicated RAM and CPU resources that are not shared.

Compared to older virtualization technologies, KVM is integrated directly into the Linux kernel, delivering superior performance and stability. As a result, KVM VPS has become the gold standard for high-quality VPS services, meeting the most demanding requirements for performance and customization.

Technical Working Principle

A KVM VPS functions as a hardware-level virtual machine, providing each VPS with a separate virtual environment and resources. The core principles include:

  • Full Hardware Virtualization: KVM allows each VPS to have its own kernel, operating completely independently from the physical server and other VPSs.
  • 100% Dedicated Resources: Each VPS is allocated a private portion of CPU and RAM resources, which are not shared with or affected by other VPSs on the same physical server.
  • Broad OS Compatibility: Because each VPS has its own kernel, you can install almost any operating system, including various Linux distributions, Windows versions, and even from your own custom ISO file.

Key Benefits of KVM VPS

Choosing a KVM VPS provides superior technical advantages, making it suitable for projects that demand high stability and flexibility:

  • High & Stable Performance: Because resources are 100% dedicated and not shared, your VPS always operates at peak performance, unaffected by other VPSs.
  • Superior Security: The completely isolated hardware-level environment enhances security and effectively prevents local attacks.
  • High Compatibility: Supports the installation of nearly any operating system, from Linux and Windows versions to custom ISO files, ensuring compatibility with any platform.
  • Full Kernel Customization: Allows for deep intervention into the operating system kernel to optimize performance or install specific modules, providing maximum flexibility.

Applications and Use Cases

With its high performance and stability, a KVM VPS is the ideal platform for professional projects:

  • E-commerce Websites & Web Applications: Handles large volumes of traffic and processes heavy tasks smoothly.
  • Game Servers: Provides a stable, low-latency environment with kernel customization capabilities for online games.
  • Development & Testing Environments: Creates an isolated, secure environment for developing and testing software projects.
  • Nested Virtualization: Use a KVM VPS as a parent server to create other virtual machines or containers inside it.

Why Choose KVM VPS in Vietnam at VietHosting?

At VietHosting, our KVM VPS in Vietnam service is built on a premium infrastructure and service commitment, ensuring superior performance and stability for your project:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • KVM Virtualization Technology: We guarantee 100% dedicated and independent resource allocation, with no overselling, delivering the highest stability and performance for each VPS.
  • High-Speed Connectivity: 1Gbps domestic bandwidth (shared), 32Mbps international bandwidth (with a minimum commitment of 10Mbps), and unmetered traffic.
  • Ability to Provide Multiple Clean IPv4 Ranges: VietHosting is one of the few providers capable of supplying a large number of clean IPv4 address ranges, up to 64 clean IPv4 addresses per VPS (a /26 block).
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your VPS running with near-perfect stability.
  • Full Control & Easy Management: We provide a powerful and intuitive VPS control panel that gives you full, proactive control over your server. You can easily perform essential actions such as rebooting, powering on/off, reinstalling the operating system, or resetting the root/Administrator password with just a few clicks.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Administration.

You can see more about the actual performance of the KVM VPS in Vietnam service from VietHosting in the image below:

Speed Test of KVM VPS in Vietnam at VietHosting

* The image shows actual speed test results performed with the tocdo.net tool for the KVM VPS - 01 plan, created on the node system currently providing the KVM VPS in Vietnam service from VietHosting.

Choose VietHosting's Vietnam KVM VPS today and experience a powerful, flexible virtual server platform with 100% Dedicated Resources. For resource-intensive projects, our Large VPS offers a cost-effective alternative to Dedicated Servers.

Large VPS, also known as a High-Resource VPS, is a premium line of Virtual Private Servers designed with exceptionally large resource configurations (CPU, RAM, disk space). It is the ideal solution for websites and applications that demand processing power equivalent to a mid-range dedicated server but with the cost-effectiveness and flexibility of a VPS, serving as a perfect, cost-effective alternative to a dedicated server.

Essentially, a Large VPS is the next step up when a standard KVM VPS package is no longer sufficient. It fills the gap between a regular VPS and a dedicated physical server, delivering superior power for large-scale projects.

Technical Working Principle

At VietHosting, our Large VPS is built on the KVM (Kernel-based Virtual Machine) virtualization platform. This ensures it inherits all the technical advantages of a standard KVM VPS, including:

  • Full Hardware Virtualization: Each VPS has its own operating system kernel, operating completely independently from the physical server and other VPSs.
  • 100% Dedicated Resources: Each VPS is allocated a private portion of CPU and RAM resources, which are not shared with or affected by other VPSs on the same physical server.
  • Broad OS Compatibility: Because each VPS has its own kernel, you can install almost any operating system, including various Linux distributions, Windows versions, and even from your own custom ISO file.

Key Benefits of Large VPS

Choosing a Large VPS offers strategic advantages for large-scale projects:

  • Performance Equivalent to a Dedicated Server: With abundant CPU and RAM resources, a Large VPS can handle heavy tasks and high traffic volumes on par with a mid-range dedicated server.
  • Significant Cost Savings: It provides equivalent power at a considerably lower cost compared to renting a physical dedicated server.
  • Large Storage Capacity: Unlike common VPS packages that often have modest storage, a Large VPS is allocated substantial storage space, from several hundred GB to terabytes, along with high data read/write speeds.
  • Flexible & Easy to Upgrade: It inherits the flexibility of a virtual environment, allowing you to easily upgrade resources as needed without service interruptions.
  • Inherits All KVM Advantages: This includes superior security, high compatibility, and full kernel customization capabilities.

Applications and Use Cases

A Large VPS is a solution specifically designed for systems that demand high resources and performance:

  • Large E-commerce & ERP Systems: Ensures stable processing of thousands of concurrent transactions and queries.
  • Virtualization & Container Platforms: Serves as a powerful host machine to create and manage multiple virtual servers (VPS) or containers (Docker) for complex projects.
  • High-Performance Game Servers: Runs online games that require powerful CPUs, large amounts of RAM, and the ability to handle a massive number of concurrent players.
  • Cost-effective Alternative to Dedicated Servers: When you need the power of a dedicated server but still want the flexibility and cost-efficiency of a VPS.

Why Choose Large VPS in Vietnam at VietHosting?

At VietHosting, our Large VPS in Vietnam service is built on a premium infrastructure and service commitment, ensuring superior performance and stability for your project:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% Dell servers, Intel Xeon Platinum CPUs, and Enterprise SSD RAID-10 storage for outstanding processing performance.
  • KVM Virtualization Technology: We guarantee 100% dedicated and independent resource allocation, with no overselling, delivering the highest stability and performance for each VPS.
  • High-Speed Connectivity: 1Gbps domestic bandwidth (shared), 32Mbps international bandwidth (with a minimum commitment of 10Mbps), and unmetered traffic.
  • Ability to Provide Multiple Clean IPv4 Ranges: VietHosting is one of the few providers capable of supplying a large number of clean IPv4 address ranges, up to 64 clean IPv4 addresses per VPS (a /26 block).
  • 99.9% Uptime Commitment: A robust infrastructure and continuous monitoring keep your VPS running with near-perfect stability.
  • Full Control & Easy Management: We provide a powerful and intuitive VPS control panel that gives you full, proactive control over your server. You can easily perform essential actions such as rebooting, powering on/off, reinstalling the operating system, or resetting the root/Administrator password with just a few clicks.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Management.

Choose Large VPS in Vietnam from VietHosting today when you need a perfect, cost-effective alternative to a dedicated server.

Additionally, for small to medium-sized projects, our KVM VPS product line is an excellent starting point for you.

A Dedicated Server, also known as a Bare Metal Server, is a physical server where all resources (CPU, RAM, storage, bandwidth) are exclusively reserved for a single client, without sharing with anyone else. The client has full control to manage this server, including both hardware and software.

This is the ultimate solution for performance and control, far surpassing shared environments like Shared Hosting or VPS, and delivering the highest level of stability and security for critical systems.

Technical Working Principle

A dedicated server operates on fundamental principles that provide unlimited power to the user:

  • 100% Dedicated Resources: All of the server's hardware resources, such as CPU, RAM, storage, and network bandwidth, belong to a single client, ensuring there is no resource competition.
  • Full Control (Root/Administrator): The client is granted the highest level of access to the server, allowing them to install any operating system, deeply customize configurations, and deploy any type of software.
  • Bare Metal Performance: Performance is drawn directly from the hardware without any virtualization layer, delivering the fastest possible processing power and response speeds.

Key Benefits of a Dedicated Server

Choosing a Dedicated Server offers strategic advantages for businesses and large-scale projects:

  • Maximum & Independent Performance: The entire hardware resources of a server are dedicated solely to you, unaffected by other users, so performance is always at its peak and stable even when handling heavy tasks.
  • Highest Level of Security: A completely isolated physical environment minimizes the risks of local attacks and provides the ability to customize firewalls and security policies.
  • Comprehensive Customization Flexibility: Allows you the freedom to configure hardware, choose operating systems, and install specialized software without being limited by the provider.
  • Dedicated & Reputable IP Addresses: Each server comes with dedicated IP addresses, helping to build a strong reputation for email services and websites while avoiding the "bad neighbor" effect.

Applications and Use Cases

With its superior power, a dedicated server is the ideal platform for professional and demanding systems:

  • Large-Scale E-commerce Systems: Handles massive traffic volumes and processes a huge number of transactions with stability.
  • Database Servers: Provides high I/O performance for systems that require continuous data querying.
  • Virtualization & Container Platforms: Serves as a powerful host machine to create and manage multiple virtual servers (VPS) or containers (Docker).
  • High-Performance Game Servers: Ensures a smooth, low-latency gaming experience for a large number of concurrent players.
  • Enterprise Applications (ERP, CRM): Runs internal management software that demands stability, security, and significant resources.

Why Lease a Dedicated Server in Vietnam from VietHosting?

At VietHosting, we are committed to delivering high-quality Dedicated Server services built on a superior infrastructure and support policy:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% dedicated Dell servers with high-end Intel Xeon CPU lines and Enterprise SSDs (Intel / Samsung) for outstanding processing performance.
  • High-Speed Connectivity: Default domestic bandwidth of 100Mbps (upgradable to 1Gbps), international bandwidth of 32Mbps (with a minimum commitment of 10Mbps), and unmetered traffic.
  • Ability to Provide Multiple Clean IPv4 Ranges: VietHosting is one of the few providers capable of supplying a large number of clean IPv4 address ranges, up to 256 clean IPv4 addresses per server (a /24 block), providing maximum support for SEO and Game Server projects.
  • 99.99% Uptime Commitment: Our network infrastructure and N+1 redundant power supply ensure your server operates with near-perfect stability.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Management.
  • Expert Support & Rapid Server Deployment: We provide free KVM over IP and fast rDNS configuration support. We commit to deploying and handing over the server to you within 4-8 hours of payment confirmation, including on weekends and holidays.

Choose a Dedicated Server in Vietnam from VietHosting today to own the most powerful, flexible, and reliable infrastructure platform for your growth.

For projects that require significant resources but need to be more cost-effective, our Large VPS in Vietnam service is an effective alternative.

A Vietnam Server (also known as a Vietnam Dedicated Server) is a physical server located in a data center within Vietnam, utilizing a Vietnamese IP address range. It is the most powerful infrastructure solution for businesses, large-scale website systems, and applications that demand the highest performance, stability, and security, especially when targeting users within the country.

Additionally, you may encounter more specific terms like HCMC Server or Hanoi Server, which refer to servers located in these major cities. Similarly, names like Viettel Server, FPT Server, or VNPT Server refer to servers hosted in the data centers of the respective network providers. In essence, they are all forms of a Vietnam Server.

Technical Working Principle

Unlike shared-resource services, a Vietnam Server is a completely independent machine:

  • Dedicated Hardware: All resources of a physical server (CPU, RAM, storage, network card) are dedicated solely to you, with no sharing, ensuring maximum performance.
  • Data Center Environment: The server is housed in an international-standard Data Center in Vietnam, ensuring redundant power, cooling systems, fire suppression, and 24/7 physical security.
  • Direct Network Connection: The server is directly connected to major domestic Internet Exchange Points (like VNIX), providing high-speed connectivity and the lowest possible latency for users in Vietnam.
  • Full Control: You have complete remote control over the server via specialized tools like KVM over IP, allowing you to install operating systems, configure settings, and manage it at the deepest level.

Key Benefits of a Vietnam Server

Choosing a Vietnam Server provides strategic advantages for projects that demand high performance and stability:

  • Maximum & Independent Performance: The entire hardware resources of a server are dedicated exclusively to you, unaffected by other users.
  • Optimized for Vietnamese Users: Extremely fast access speed for users in Vietnam, ensuring a smooth experience for heavy applications.
  • Full Administrative Control: Freedom to install operating systems, software, and customize configurations at the deepest level.
  • Convenient Support: Services in Vietnam offer the advantage of support in Vietnamese, making it easy for customers to discuss needs, resolve issues, and receive advice without language barriers or time zone differences.
  • Legal & Data Security: Easily comply with Vietnamese laws regarding data storage, ensuring safety for your business.

Applications and Use Cases

With its high performance and dedicated resources, a Vietnam Server is an essential platform for large-scale systems:

  • Large-Scale E-commerce Systems: Handles massive traffic and transaction volumes with stability.
  • Database Servers: Provides high I/O performance for systems requiring continuous data queries.
  • Virtualization & Container Platforms: Used as a parent server to create and manage multiple virtual machines (VPS) or containers (Docker).
  • High-Performance Game Servers: Ensures a smooth, low-latency gaming experience for a large number of concurrent players.
  • Enterprise Applications (ERP, CRM): Runs internal management software that requires high stability, security, and significant resources.

Why Choose a Vietnam Server at VietHosting?

If the advantages of a Vietnam Server are what you seek, VietHosting elevates those benefits with a specialized infrastructure and service platform, proven over more than 16 years of experience:

  • Tier 3 Standard Data Center: Ensures the physical infrastructure in Vietnam is stable, secure, and monitored 24/7/365.
  • High-End Hardware: We use 100% dedicated Dell servers with high-end Intel Xeon CPU lines and Enterprise SSDs (Intel / Samsung) for outstanding processing performance.
  • High-Speed Connectivity: Default domestic bandwidth of 100Mbps (upgradable to 1Gbps), international bandwidth of 32Mbps (with a minimum commitment of 10Mbps), and unmetered traffic.
  • Ability to Provide Multiple Clean IPv4 Ranges: VietHosting is one of the few providers capable of supplying a large number of clean IPv4 address ranges, up to 256 clean IPv4 addresses per server (a /24 block), providing maximum support for SEO and Game Server projects.
  • 99.99% Uptime Commitment: Our network infrastructure and N+1 redundant power supply ensure your server operates with near-perfect stability.
  • Experienced Technical Team: Receive professional 24/7 support (in both Vietnamese & English) from a team with over 16 years of experience in deploying solutions and Server Administration.
  • Expert Support & Rapid Server Deployment: We provide free KVM over IP and fast rDNS configuration support. We commit to deploying and handing over the server to you within 4-8 hours of payment confirmation, including on weekends and holidays.

With VietHosting, you have a reliable infrastructure partner. We offer two leading server solutions in Vietnam: the flexible Dedicated Server service and the Server Colocation service for when you want full control over your hardware.

Choose a Vietnam Server at VietHosting today to own the most powerful, independent, and secure infrastructure platform for your business.

A Server License is a legal permit to install and use specialized software on a server (including a VPS or a Dedicated Server - this license can be for an operating system, management software, or security application...). This not only ensures the legal right to use the software but is also a key factor in ensuring it performs optimally, receives security updates, and gets direct technical support from the developer.

Using licensed software is the fundamental difference between a professional, secure system and one that is unstable and fraught with risks. It is a necessary investment to protect your data and ensure business continuity.

Technical Working Principle

A server license typically operates on automated and continuous authentication mechanisms:

  • IP Address Authentication: The license is activated and tied to the main IP address of the server. Any changes to the IP must be updated for the license to remain active.
  • Communication with Licensing Servers: The software periodically connects to the developer's servers to verify and confirm the valid status of the license.
  • Automatic Updates: With a valid license, the system automatically receives software updates, including bug fixes and security patches, directly from the developer.

Key Benefits of Using a Server License

Using licensed software is not just about legal compliance; it also provides critical technical benefits that help your system run stably and securely:

  • Direct Technical Support from the Vendor: When issues arise, you receive the most in-depth and prompt support directly from the experts who developed the software.
  • Latest Security Updates & Features: Stay protected from the newest security vulnerabilities and experience enhanced features as soon as they are released.
  • Unlock All Premium Features: Activate and use all the powerful functionalities of the software that are restricted in free or non-licensed versions.
  • Guaranteed Performance & Stability: The software is guaranteed to operate at the performance and stability levels committed by the developer, free from malware or unauthorized modifications.

Applications and Common Types of Server Licenses

A Server License is typically applied to foundational software that plays a core role in server operation and management:

  • Optimized Server Operating Systems: For example, a CloudLinux OS license  enhances stability and isolates resources in a web hosting environment.
  • Control Panels: Software like cPanel and DirectAdmin simplifies server and hosting management.
  • High-Performance Web Servers: A LiteSpeed Web Server license helps accelerate page load times and improve website capacity.
  • Comprehensive Security Software: Solutions such as an Imunify360 license proactively scan for and remove malware, protecting the server from attacks.

Why Purchase a Server License from VietHosting?

Choosing VietHosting to register your server software licenses provides peace of mind and many practical benefits:

  • Official & Trusted Partner: As an officially authorized partner in Vietnam for major software vendors like cPanel, DirectAdmin, CloudLinux, and LiteSpeed, we guarantee valid and reliable licenses.
  • Competitive Pricing & Fast Activation: We offer Server Licenses at the best market prices with a fast, automated activation system that works immediately after registration.
  • Free Initial Installation Support: Our technical team will assist you with the basic installation and configuration of your licensed software, completely free of charge.
  • Expert Consultation & In-depth Support: With over 16 years of experience (since 2009), we are ready to help you choose the right license for your needs and assist with any issues that may arise.

Investing in a server software license is an investment in the stability and security of your entire system. Purchase a Server License from VietHosting today to protect and optimize your business operations.

To maximize the effectiveness of your licensed software, you can also explore our Server Management service. VietHosting's team of experts will help you configure, maintain, and operate your entire system with the utmost professionalism.

Yes, we have a 07-day money-back guarantee. VietHosting is committed to customer satisfaction. We offer a refund policy within 07 days from the registration date for eligible services, allowing you to confidently experience our service quality.

Refund Terms and Conditions

  • Eligible Services:

    The refund policy applies to new registration orders for the following services: Web Hosting, Reseller Hosting, KVM VPS, and Large VPS. This policy does not apply to renewals, service upgrades, domain names, or software licenses.

  • Conditions for a Refund:

    Your refund request must be formally submitted through the client area within 07 days of service activation. Your service must not have violated any terms in our Terms of Service.

  • Policy Exceptions:

    We require you to provide a specific and reasonable reason for the refund request. VietHosting reserves the right to deny a refund if we detect signs of policy abuse (e.g., using the service for illicit activities like spamming, which damages the IP reputation, and then requesting a refund).

To understand all regulations, scope of application, and non-refundable cases, please refer to our full legal documents at: Refund Policy and Terms of Service.

A Service Level Agreement (SLA) is a formal contract or agreement between a service provider and a customer. This agreement clearly defines the standards, metrics, and responsibilities of the provider for the services they deliver.

  • Core Components of an SLA:

    An SLA typically includes specific Key Performance Indicators (KPIs) such as system uptime, support response time, and issue resolution time. The goal is to ensure service quality is transparent and measurable.

  • Purpose of an SLA:

    SLAs help establish a common understanding and manage customer expectations. They also provide a framework for compensation policies, usually in the form of service credits or extra service time, if the provider fails to meet the stated commitments.

Our SLA Commitment at VietHosting

At VietHosting, we are committed to delivering a stable and reliable service, which is clearly reflected in our SLA policy:

  • Uptime Guarantee:

    We guarantee a minimum of 99.5% uptime for our Web Hosting, Reseller Hosting, VPS, and Dedicated Server services.

  • Compensation Policy:

    If we fail to meet our uptime guarantee, we will compensate customers by adding extra service time, excluding scheduled maintenance or force majeure events.

For full details on our commitment metrics and compensation procedures, please refer to our official document at: Service Level Agreement (SLA).

Customer information collection is a necessary activity for online service providers. The main purposes are to verify identity, fulfill contracts, and comply with current legal regulations. The information is generally categorized into two main types:

  • Contact & Payment Information:

    This includes basic information such as full name, email, phone number, and address to manage accounts, send service notifications, and process payment transactions.

  • Identification & Legal Information:

    This includes information such as a National ID number or Tax Code. The collection of this information is often mandatory under the laws of many countries, including Vietnam, for the purpose of managing, registering specific types of services, and issuing valid financial invoices.

Our Information Collection Policy at VietHosting

At VietHosting, we only collect information that is strictly necessary to provide you with our services professionally and in compliance with the law:

  • What We Collect:

    Upon registration, you will need to provide: Full Name, Contact Address, Email, and Phone Number. For certain services or for invoicing purposes, we will require a National ID / Passport number (for individuals) or Company Information and Tax Code (for organizations).

  • How We Use It:

    Your information is used to: authenticate and fulfill the service contract; register services like domain names; issue VAT invoices in accordance with Tax authorities' regulations; send important service-related announcements, and provide support when needed.

  • Our Privacy Commitment:

    All your information is kept confidential according to our Privacy Policy. We do not share this information with any third parties, except as clearly stipulated in our policy or as required by law.

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